Last updated: 01-08-2026
DigiSubs.Store sells digital products, including activation keys, coupon codes, redeem links, account credentials and manually fulfilled digital services. No physical products are shipped.
This policy supplements any mandatory consumer rights that apply in your country. Nothing in this policy excludes rights that cannot legally be excluded.
1. Before ordering
Please review the product description carefully before purchase, including:
- Account and regional eligibility.
- New-account or existing-account requirements.
- Supported countries and currencies.
- Activation instructions.
- Product duration.
- Delivery method.
- Device or platform requirements.
A customer’s failure to satisfy a clearly disclosed eligibility requirement does not automatically make a valid digital product defective.
2. Order cancellations
If your order has not yet been delivered or fulfilment has not started, contact us as quickly as possible at info@digisubs.store. We will attempt to cancel it, but cancellation cannot be guaranteed once automated or manual fulfilment has begun.
3. Digital delivery and withdrawal rights
Where applicable law gives you a cancellation or withdrawal period, different rules may apply once digital content has been supplied or performance has started.
If we request your express consent to immediate digital delivery and your acknowledgment that this may affect your right of withdrawal, that acknowledgment applies only to the extent permitted by law.
4. When a refund or replacement may be available
Please contact us if:
- You received an invalid or unusable key, code or redeem link.
- The delivered product materially differs from its description.
- The order was duplicated and charged more than once.
- We could not deliver the purchased product.
- A product failed because of an issue attributable to the product supplied by us.
- Applicable consumer law otherwise entitles you to a repair, replacement, price reduction or refund.
Depending on the circumstances, we may first attempt troubleshooting, replacement, redelivery or correction before issuing a refund.
5. Situations normally not eligible for a discretionary refund
Subject to mandatory consumer rights, we normally cannot offer a discretionary refund when:
- A valid key, coupon or redeem link has already been revealed, delivered, redeemed or used.
- Delivered credentials have been accessed or changed.
- The customer purchased the wrong product despite clear product information.
- The customer does not meet a clearly stated new-account, region, device or eligibility requirement.
- The customer changed their mind after digital delivery began.
- The product stopped working because of misuse, prohibited activity, unauthorised sharing or violation of a third party’s terms.
- The customer failed to follow the supplied activation or setup instructions.
- A third-party account or service was suspended because of the customer’s conduct.
These limitations do not apply where the supplied digital product is faulty, misdescribed or otherwise protected by mandatory law.
6. How to request help or a refund
Contact info@digisubs.store within 3 days of discovering the problem and provide:
- Order number.
- Email address used for the order.
- Product name.
- Description of the problem.
- Relevant screenshots or error messages, excluding passwords and other sensitive credentials.
- Troubleshooting steps already attempted.
Do not send passwords, recovery codes or complete payment-card details.
7. Review process
We may verify whether a key, coupon or redeem link was delivered, accessed, activated or redeemed. We may also request reasonable troubleshooting information.
We aim to respond within 1 business days. Complex cases or cases involving third-party verification may take longer.
8. Approved refunds
Approved refunds will normally be returned to the original payment method. Processing time depends on the payment provider and financial institution. Any currency conversion or bank charges are controlled by those providers.
9. Chargebacks
Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue. This does not restrict any legal right to contact your payment provider.
10. Contact
Refund and order-support requests should be sent to: